Transparency Report

Transparency report

Last updated: July 15, 2024

Avast believes in full transparency and protecting our customers’ privacy. We are publishing our transparency report to provide details into the privacy requests we receive from our customers.

Here is the summary of customer requests for Avast products (incl. AVG and Ccleaner products) received in the period from January to June 2024:


Type of request		Avast	AVG	Ccleaner	Average time to resolution Total completed (whole or in part)
Access/Export data	Average Resolution Time (Days) Record Count	16 46	13 25	0 0	15 71
Data Deletion	Average Resolution Time (Days) Record Count	13 1,752	12 927	12 4	12 2,683
Do not sell	Average Resolution Time (Days) Record Count	11 150	11 32	12 1	11 183
Objection	Average Resolution Time (Days) Record Count	15 20	14 7	22 1	15 28
Opt out from marketing e-mails	Average Resolution Time (Days) Record Count	13 178	12 60	0 0	13 238
Other - Privacy Other - unrelated	Average Resolution Time (Days) Record Count Average Resolution Time (Days) Record Count	10 350 17 17	11 14 13 2	0 0 0 0	10 364 17 19
Total	Average Resolution Time (Days) Record Count	12 2,513	12 1,067	13 6	12 3,586
Type of request		Avast	AVG	Ccleaner	Average time to resolution Total completed (whole or in part)